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Company
Who are the parties involved in the whole system?
Who are our processors?
Who are TSYS/TransFirst, Global Payments, Elavon and First Data?
What is a Processor?
What is an acquirer?
What services does Straightline offer besides unbeatable rates on merchant accounts?
Who do I call for support?
Who pays for airline miles and other rewards?
Who can qualify for accepting credit cards?
Who should I trust in this very confusing industry?
Who has the best rates?
What are the fees involved with accepting credit cards?
What is a Downgrade?
What is a Virtual Terminal?
What is a Terminal?
What type of terminal do I need?
How can I get the best possible rates while processing cards?
Can I surcharge my customers who pay with a credit card?
Sometimes we need to store credit card numbers, so how do we do it?
How long does it take for my deposits to become available in my checking account?
What do I do to get started?
What is the turnaround time for getting everything set up?

Processing
Who is not allowed to accept credit cards?
What is a Chargeback?
How do Chargebacks work?
What is an Authorization Fee?
What is an Assessment Fee?
What is a Settlement Fee?
When will my money be available in my checking account?
How can I determine my True Cost?
How many terminals can I use simultaneously?
Customers payments with gift cards are not processing
  • How can I secure my wireless connection?
  • Wireless networks can be even less secure than wired networks, because anyone who has the most basic kinds of wireless network equipment at his disposal can tap into virtually any wireless network within range. Even if you have little or no technical knowledge, you can secure your wireless network in little time with these 5 simple tips: Secure your access point admin interface: The default passwords of most standard devices are already known to most hackers. So, when you set up your router through the web interface, change the default password and write it down somewhere safe. Stop broadcasting your SSID: Your wireless router continuously transmits your SSID (Service Set Identifier). While this is useful in an office where many people is going to connect to your network, at home this is certainly not needed. Turn SSID transmission off as soon as you can. Wireless LAN "sniffers" will still be able to detect your network, but other than that, your network will mostly be shrouded from outsiders. Use MAC address filtering: Turn on MAC address filtering on your wireless router configuration utility. By doing so, you can add the MAC addresses of all of your networking devices to the address pool of the router. This way, no one outside your home network will be able to access your network. Reduce the power of transmission: Reduce the power of your wireless transmitter to such a degree that the signal does not reach outside your home. This will keep most outsiders at bay. Disable remote administration tool: Your remote administration utility is seldom used. So, keeping it on exposes your network to outsiders. Turn it off for enhance your network security.
Can I charge a surcharge fee for those who use credit cards?
Can I offer a discount for those that don/'t use a credit card?

Securing Customer Credit Card Data
What is PCI Compliancy?
What does PCI mean?
Do I have to comply with PCI?
What information does Visa offer about payment applications and PCI compliancy?
How do I contact the payment card brands?
What are the consequences to my business if I do not comply with the PCI DSS?
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Straightline Processing is a registered ISO/MSP of Wells Fargo Bank, N.A., PO Box 6079, Concord, CA 95524
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