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Company
Who are the parties involved in the whole system?
Who are our processors?
Who are TSYS/TransFirst, Global Payments, Elavon and First Data?
What is a Processor?
What is an acquirer?
What services does Straightline offer besides unbeatable rates on merchant accounts?
Who do I call for support?
Who pays for airline miles and other rewards?
  • Who can qualify for accepting credit cards?
  • In short, those with good credit can qualify for accepting credit cards. It is a priviledge to accept credit cards and it conveys to the customer that you are a legitimate and credit-worthy business. The processor will want to review the credit report for the owners of the company, or you can provide business financials using a corporate resolution instead of a personal guaranty. Basically, the processor is lending you money each month and their risk exposure is chargeoffs from the business not doing the service or delivering the product that was sold. For example, a cabinet maker takes deposits on dozens of orders, then goes out of business and disappears with the money that was already deposited. The processor is now liable for the chargeoffs that get incurred when all of those customers call in to their credit card companies to report fraud and to get the charge removed from their card.
Who should I trust in this very confusing industry?
Who has the best rates?
What are the fees involved with accepting credit cards?
What is a Downgrade?
What is a Virtual Terminal?
What is a Terminal?
What type of terminal do I need?
How can I get the best possible rates while processing cards?
Can I surcharge my customers who pay with a credit card?
Sometimes we need to store credit card numbers, so how do we do it?
How long does it take for my deposits to become available in my checking account?
What do I do to get started?
What is the turnaround time for getting everything set up?

Processing
Who is not allowed to accept credit cards?
What is a Chargeback?
How do Chargebacks work?
What is an Authorization Fee?
What is an Assessment Fee?
What is a Settlement Fee?
When will my money be available in my checking account?
How can I determine my True Cost?
How many terminals can I use simultaneously?
Customers payments with gift cards are not processing
How can I secure my wireless connection?
Can I charge a surcharge fee for those who use credit cards?
Can I offer a discount for those that don/'t use a credit card?

Securing Customer Credit Card Data
What is PCI Compliancy?
What does PCI mean?
Do I have to comply with PCI?
What information does Visa offer about payment applications and PCI compliancy?
How do I contact the payment card brands?
What are the consequences to my business if I do not comply with the PCI DSS?
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Straightline Processing, Inc. is a registered ISO of PNC Bank, N.A., Pittsburgh, PA
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